Our Weight Loss Programme combines continuous clinical guidance and expert recommendations with weight loss medications.

By focusing on the crucial aspects of weight management, you will have the resources to help you attain sustainable weight reduction.

The Raylane Weight Loss Programme is constructed to assist individuals who are overweight or obese in attaining a healthier weight. Our clinicians will evaluate your eligibility for the programme on an individual, case-specific basis.

Find details on our weight loss programme page.

As a healthcare provider, we uphold the highest standards of quality and safety. All of our medications have undergone extensive research and are evidence-based. Semaglutide and tirzepatide have both been approved for the long-term management of obesity. Clinical trials also demonstrated that both these medications lowered the risk of adverse cardiovascular events, including a heart attack or stroke.

Our clinicians will collaborate with you to determine the ideal duration for you to remain on the prescribed medication based on your individual circumstances.

The most common side effects of GLP-1 medications are gastrointestinal, including nausea, diarrhoea, abdominal pain, and constipation. These side effects typically subside as your body acclimates to the medication. For a comprehensive list of side effects, including the less common ones, always refer to the Patient Information Leaflet.

The duration of results can vary depending on the individual, but healthy weight loss is a gradual process. Maintaining weight loss is one of the greatest challenges when it comes to achieving weight goals, which is why the Raylane programme incorporates behaviour modification. Our programme focuses on crucial aspects of health, including nutrition, exercise, and mindset.

Mounjaro (with the generic name tirzepatide) is an innovative injectable treatment that has been approved for managing diabetes and facilitating weight loss. It represents a novel class of drugs that act as dual GLP-1 and GIP receptor agonists. This unique dual-action mechanism enhances the body’s insulin production in response to elevated blood glucose levels, while also suppressing glucagon secretion. This helps to significantly improve glycaemic (blood sugar) control in individuals with Type 2 diabetes.

Mounjaro also demonstrates the ability to effectively regulate appetite and slow gastric emptying (the process of the stomach emptying). This results in substantial weight loss outcomes for patients, regardless of whether they have concurrent Type 2 diabetes. The distinct properties of this medication make it a promising new option for those seeking to manage their diabetes and achieve meaningful, sustainable weight reduction.

If you want to read more about Mounjaro, please click here for further readings and studies.

Wegovy (with the generic name semaglutide) is an injectable medication that has been approved for the treatment of obesity and facilitation of weight loss. It belongs to a class of drugs known as GLP-1 receptor agonists. Wegovy works by mimicking the action of the naturally occurring GLP-1 hormone in the body, which plays a key role in regulating appetite and glucose levels.

The primary mechanism of Wegovy involves suppressing hunger signals and slowing gastric emptying, which leads to a feeling of fullness and reduced calorie intake. This results in significant and sustained weight loss in individuals living with obesity. Additionally, Wegovy has been shown to improve certain metabolic markers, such as blood sugar control, in patients with or without type 2 diabetes. The unique properties of this medication make it an important new tool in the management of obesity and related health conditions.

If you want to read more about Wegovy, please click here for further readings and studies

Mounjaro and Wegovy are administered via subcutaneous (under the skin) injections, typically in the abdomen, thigh, or upper arm. The initial dosage is typically low to minimise potential side effects, and is then gradually increased based on the individual’s response and tolerance.

If you are starting your weight loss journey with injectable medications through our programme, you can rest assured that you will receive comprehensive training and guidance from healthcare professionals on the proper injection techniques and dosing schedules.

While Mounjaro and Wegovy are generally well-tolerated, these weight loss injection medications can potentially cause a range of side effects, from mild to more severe. The most common side effects tend to be gastrointestinal in nature, such as:

• nausea
• vomiting
• diarrhea
• abdominal pain
• indigestion
• constipation

These side effects often subside over time as the body adjusts to the medication. For tips on how to reduce these side effects join the Raylane Weight Loss Support Forum 

There are a few key contraindications to be aware of when it comes to using the weight loss medications Mounjaro (tirzepatide) and Wegovy (semaglutide):

Mounjaro:
• Patients with a personal or family history of medullary thyroid carcinoma (a rare type of thyroid cancer) should not use Mounjaro.
• Mounjaro is not recommended for use in patients with a history of pancreatitis or Multiple Endocrine Neoplasia Syndrome Type 2.

Wegovy:
• Similar to Mounjaro, Wegovy should not be used in patients with a personal or family history of medullary thyroid carcinoma.
• Wegovy is also not recommended for use in patients with a history of pancreatitis.

Additionally, both Mounjaro and Wegovy should be used with caution in patients with severe gastrointestinal disease, as the medications can exacerbate these conditions.

It’s important that patients are thoroughly honest when completing our assessment and when discuss their full medical history with our prescribers and healthcare team before starting on either of these weight loss medications, so any potential contraindications can be properly evaluated and addressed. Monitoring for any concerning side effects is also crucial throughout the course of treatment.

The safety and effectiveness of Mounjaro and Wegovy in pregnant and breastfeeding women have not been definitively established through clinical research.

Animal studies have indicated the potential for adverse effects on the developing fetus, so these weight loss medications should not be used during pregnancy or while breastfeeding.

For women of reproductive age, reliable contraception is recommended throughout the duration of treatment with Mounjaro or Wegovy.

Mounjaro and Wegovy’s weight loss benefits stem from their ability to regulate appetite and slow gastric emptying. While effective as adjunct treatments for obesity and diabetes, these medications must be part of a comprehensive lifestyle and behaviour change programme, including diet and exercise.

By addressing physiological and behavioural drivers, they can facilitate sustainable weight loss. However, patients must understand the medications alone are not a “magic solution”.

Our team will work with you to develop a personalised plan incorporating these medications alongside targeted interventions.

Mounjaro and Wegovy may interact with certain medications, particularly those used to manage type 2 diabetes, increasing the risk of hypoglycaemia. Dose adjustments and monitoring may be necessary when combining these medications. Your clinician will review your regimen and provide guidance.

Additionally, Mounjaro and Wegovy can delay gastric emptying, impacting absorption of oral medications. Our experienced clinicians will conduct a comprehensive review to identify and address any potential interactions, adjusting treatment plans accordingly.

If you have concerns about medication interactions, please schedule a call with a member of our team, who can offer personalised guidance and recommendations. Click Here

Both Mounjaro and Wegovy must be stored in a refrigerator, keeping the temperature between 2°C and 8°C (36°F to 46°F) and away from direct light. It should never be frozen, and if it has been inadvertently frozen, it should be disposed of. After dispensing, and once in use, the pen can remain at room temperature (up to 30°C/86°F) for a limited time (up to 30 days).

In the event of a missed dose, it should be taken as soon as possible, provided this is within 4 days of the scheduled time.

If more than 4 days have passed, skip the missed dose, and proceed with the next dose on the usual scheduled day.

Afterwards, simply continue with the standard once-weekly dosing routine.

If you have taken an extra dose or suspect an overdose with this medication, please contact us immediately to arrange a consultation with one of our specialist clinicians who will assess your clinical symptoms Click here. 

Patients may experience gastrointestinal side effects, such as nausea.

There is no specific antidote for an overdose of Mounjaro or Wegovy. Monitoring and management of symptoms may be required over an extended period, due to the approximate 5-day half-life of both Mounjaro and Wegovy.

The dosing plan for each individual is tailored based on personal progress and symptoms.

For new customers starting on Mounjaro without prior weight loss medication, the initial dose begins at 2.5 mg in the first month, followed by an increase to 5.0 mg in the second month. From this point, the dose can be further adjusted based on individual needs, progressing to 7.5 mg, then 10.0 mg, 12.5 mg, and finally reaching a maximum of 15.0 mg.

For Wegovy, new users typically start with an initial dose of 0.25 mg, which is gradually increased over a series of months to 0.5 mg, 1.0 mg, 1.7 mg, and ultimately 2.4 mg as the maintenance dose.

Please note that our specialist prescribers will review your monthly progress and update your prescription, accordingly, based on the information provided.

Yes, it is possible to transition to Mounjaro; however, this requires a consultation with one of our clinicians. To discuss switching from Wegovy to Mounjaro, you can arrange a call HERE. This process is highly personalised and must be tailored to each individual.

Our weight loss programme is offered as a subscription service, with deliveries scheduled every 28 days. The cost of the programme depends on the specific medication and dosage strength prescribed. Higher strength pens of Mounjaro and Wegovy are priced at a premium compared to the lower strength options. To view our pricing please click here.

We understand you may already have a prescription from your GP, and we appreciate your interest in our programme. Here’s how our prescription policy works:

Our Prescription Approach:
To ensure safety and consistency, we only dispense medication based on prescriptions issued and authorised by our own prescribers. While we highly regard the expertise of external healthcare providers, external prescriptions cannot be accepted.

Why We Follow This Policy:

• Consistency: It ensures our treatment approach is consistent.
• Safety: This helps us uphold our stringent safety standards.
• Regulatory Compliance: This policy aligns with online pharmacy regulations.
• Comprehensive Care: It allows us to offer complete care, including follow-ups and adjustments.

Next Steps:
If you’re considering joining Raylane Weight Loss Programme, please complete our eligibility questionnaire to see if you qualify. Our clinical team will then review your responses to ascertain your eligibility.

If you already have a GP prescription:

• You may wish to discuss our services with your GP for their input.
• They can provide guidance on whether our treatments might suit your needs.
• If you’re on GLP-1 medication, you may be able to continue at your current dose with Raylane.

At Raylane, your health and safety are our top priorities. While we aim to support as many people as possible on their weight loss journey, certain medical conditions may make our treatments unsuitable for some individuals. Below is an overview of what you should know:

Our Eligibility Process
After you sign up for Raylane, our Clinical Team will review your medical questionnaire to ensure our treatments are safe for you.

Medical Conditions That May Affect Eligibility

Our treatments may not be suitable for individuals with:

• Liver, kidney, or heart failure
• Pancreatitis
• Multiple endocrine neoplasia type 2
• Cancer
• Type 1 diabetes or diabetic retinopathy
• A personal or family history of medullary thyroid cancer
• A history of eating disorders (e.g., anorexia, bulimia)
• A history of gallbladder issues
• A history of inflammatory bowel disease or gastroparesis
• An allergy or hypersensitivity to the active ingredient or any excipients in our medications

Check Your Eligibility

To find out if you are eligible for our treatments:

• Visit www.envigore.com
• Complete our online eligibility questionnaire

Why These Restrictions Are in Place:
These guidelines ensure the safety and effectiveness of our treatments. They are designed to maintain high standards of care and ensure compliance with medical regulations.

What If I’m Not Eligible?
If you are not eligible for our treatments, other weight loss options may be more suitable for you. We recommend consulting your GP or healthcare provider for personalised advice.

Questions or Concerns?
If you have any questions about your eligibility or specific health concerns, please contact our Patient Care Team via enquiries@envigore.com. They can provide further information based on your individual situation.

Remember, your health and well-being are our primary concern. We’re committed to guiding you towards the most appropriate and effective weight loss solution for you.

At present, due to prescribing regulations, Raylane is only authorised to prescribe and deliver treatments to addresses within the United Kingdom.

If you’re currently receiving treatment from Raylane and plan to travel outside the UK, we can adjust your next delivery date to ensure your medication arrives before or after your trip.

Simply contact our Patient Care Team by emailing enquiries@envigore.com . Please provide the dates of your travel along with your preferred delivery date, and we will update your order accordingly.

We are continually exploring opportunities to expand our services. While we cannot guarantee it, we are always looking for ways to support more people in their weight loss journey.

Yes, you can travel with your Mounjaro or Wegovy pen, provided you follow the storage instructions outlined in the patient information leaflet and you make sure to have your Mounjaro or Wegovy original packaging with the prescription label still attached for any customs inspections.

We strongly recommend all patients traveling abroad to first read the customs rules of the country they are traveling too.

Yes, you can bring your injection through airport security, but be sure to keep it in its original packaging with the prescription label still attached. It should also be placed in a clear, plastic bag along with your needles.

Yes, you can take your medication abroad. However, it’s important to check the medical regulations of the country you are visiting. Since Mounjaro and Wegovy are prescription medications, you should be able to travel with them as long as you have a doctor’s note and the medication remains in its original packaging.

Once your treatment has been approved by our Prescribers, our Pharmacy Team will commence preparing and packing your order, ready to be collected by our delivery partner.

As soon as your treatment has been collected, you awill receive an email from Raylane and our delivery partner, including a link to track your order. This email typically arrives later in the evening, so please do not be concerned if you have not received your tracking link before 5 pm.

Once you have received your tracking number, you can also go directly to either DPD or Royal Mail’s tracking page (depending on which courier service you selected at checkout) to stay informed about your delivery status.

Alternatively, you can simply click on the ‘Track your order’ button. If you have not received an email within two days of your order being approved and processed, kindly check your spam folder to see if your tracking details are there. If you remain uncertain, please contact our Patient Care Team, and they will be happy to assist: enquiries@envigore.com

What if this is my first order?
First, check to see if you have received an email from us confirming that your order has been approved. If you have not received an approval email, it is possible that your order is still being reviewed by our Clinical Team. The best course of action would be to check your patient account on our website and review the progress of your order. It is also worth checking your spam folder in case your approval email has been diverted there.

At Raylane, we are committed to providing exceptional service and support throughout your weight loss journey. Our returns policy is in place to prioritise your safety, while also adhering to the legal requirements surrounding prescription medications.

Prescription Medications

• Cancellation Window: Orders can only be cancelled before the prescription is approved by our medical team.
• After Approval: Once your prescription-only medication has been approved, we are unable to cancel the order or accept any returns.

This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000, which exclude prescription medications from the usual return rights.

Legal Basis

These regulations specify that consumers cannot cancel contracts for:

“…the supply of goods made to the consumer’s specifications or clearly personalised or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.”

Non-Prescription Items

• Returns are accepted within 14 days of purchase.
• Returns are only permitted if the product is unopened and in its original packaging.
• Please contact our Patient Care team at enquiries@envigore.com to receive a returns label.

Our Commitment

Although we are unable to accept returns on prescription medications, we are here to support you every step of the way. If you have any concerns or questions regarding your medication, please feel free to reach out to our Clinical Team.

Your health and satisfaction are our top priorities, and we are dedicated to ensuring you have a positive experience with Raylane.

At Raylane, we make every effort to ensure your items reach you in excellent condition. However, if you find your treatment damaged or faulty on arrival, we are ready to assist. Please follow the steps outlined below:

1. Contact Us as Soon as Possible

• Timeframe: Notify us within 10 days of receiving your order.
• Method: Send an email to our Patient Care Team at enquiries@envigore.com.
• What to Include: Attach a clear photo showing the damage or fault.

2. Provide Essential Information

In your email, please include:

• Your order number
• A brief description of the issue
• The date you received your item

3. Retain the Damaged Item

Please hold onto the damaged or faulty item. We may require it for our review process or for a possible return.

4. Our Response

We will review your case and respond swiftly. If needed, we will send you a free returns label to facilitate the return process.

5. Resolution

Once we complete our investigation, we’ll offer a solution, which may involve:

• A replacement item
• A refund
• Any other appropriate compensation

We apologise for any inconvenience caused and appreciate your understanding as we work to address the issue.

For any additional assistance, please reach out to our Patient Care Team.

If your refund was for the full amount and was processed within 3 working days of the original charge date, you won’t see a separate refund on your bank statement. Instead, the original charge will be removed from your statement entirely. Please check your statement to see if the charge is still visible.

If it has been longer than 7 working days, the charge is still showing, and you haven’t received your refund, please contact our Customer Care team who will be happy to investigate this for you.

We provide several payment methods for your convenience:

• Major debit cards
• Credit cards (Visa and MasterCard)
• PayPal

For those on monthly or quarterly plans, your payment details are securely stored to allow for seamless automatic payments on future orders.

Yes, your payment security is our top priority.

• All transactions are processed through a secure payment platform.
• We do not have access to view your full card details.
• You can update your billing information anytime by navigating to Account Details in your Account settings.

To view the price of your next order:

• Log in to your account.
• Navigate to Account.
• Select Manage Plans.

This will display the amount of your upcoming payment as well as details of your current treatment.

If your payment doesn’t go through:

• We’ll reattempt the charge every 5 days over a 28-day period.
• If payment remains unsuccessful after 28 days, your subscription will be cancelled.

To update your payment information, follow these steps:

1. Log in to your Account and select “Account Details.”
2. Click “Change” next to your existing payment method.
3. Enter or update your card details as needed.

Currently, we are unable to issue company invoices.

Our goal at Raylane is to make your experience as smooth as possible. Supporting your health journey is our priority, and we’re here to assist you at every stage.

With Raylane, you can access our services whenever and wherever it’s convenient for you. Simply log in to your online account from your smartphone, computer, laptop, or tablet. Our user-friendly platform makes it easy to get the healthcare support you need, on your own schedule. With Raylane, you’re in control of your healthcare journey.

We understand that login difficulties can be frustrating, but don’t worry – we’re here to help you regain access. If you’re experiencing issues logging in, please follow these steps:

Troubleshooting Steps

1. Verify Your Credentials: Double-check that you’re using the correct email and password. Remember, passwords are case-sensitive.
2. Check for Typos: Ensure there are no typing errors in your email address, as even small mistakes can prevent login.
3. Clear Browser Data: Clearing your browser’s cookies and cache can often resolve common login problems.
4. Try a Different Device or Browser: Sometimes device-specific issues affect login, so try logging in from another device or browser.
5. Reset Your Password: If you’re still unable to log in, reset your password using the following link: Reset Password. If you don’t receive the reset email, check your spam folder, as it may have been directed there.

Still Having Trouble?

If you’ve tried all of the above steps and still can’t log in, we’re here to assist:

• Email: Contact us at enquiries@envigore.com
• Phone: Call us at 0131 3222 3750 (Monday to Friday, 9:00 AM – 5:00 PM)

Our Patient Care Coordinators will be pleased to help you!

Preventive Measures

To help prevent future login issues, consider the following tips:

• Use a password manager to securely store your login details.
• Ensure your email address is up to date and correctly associated with your account.

At Raylane, we are dedicated to providing you with seamless access to your account, so you can focus on your weight loss journey. Should you need any further assistance, please don’t hesitate to reach out!

Before you can reset your password, your Raylane account must first be confirmed. When you created your account, you would have received an email with the subject line Confirm your Raylane account.

Once you have confirmed your account, you can then reset your password. If you’ve forgotten your password, you can do so by clicking the ‘Reset password’ link and following the on-screen instructions. Please note that if you don’t receive the reset email within a couple of minutes, be sure to check your spam or junk folder.

If you’re still unable to access your account for any reason, contact one of our dedicated Customer Care team members.

To update your email or billing address on your Raylane account, you’ll need to contact our Customer Care team directly at enquiries@envigore.com.

When reaching out, please be sure to include your full name, date of birth, and postcode. This will allow us to quickly locate and verify your account details.

Once we have this information, our team will be happy to assist you in making the necessary changes to your email or billing address. We’re committed to providing a seamless customer experience, so please don’t hesitate to get in touch if you need to update your account details.

How do I update my payment/card details?

1. Log in to your Raylane account
2. Select the treatment you want to update payment details for
3. Click on the ‘Edit’ button next to the payment method you wish to update
4. Enter your new payment details and press ‘Save’
5. When you click ‘Save’, a £0 transaction will be charged to your new card. You’ll need to approve this transaction in your mobile banking app
6. Once you’ve approved the £0 transaction, your payment details will be updated.

Please note: If you are subscribed to multiple treatments, you will need to update the payment details for each treatment separately.

As part of your weight loss journey, you may be required to upload photos to help us track your progress and ensure the safe prescription of your medication. Here’s how to upload photos at each stage:

During the assessment stage, you’ll be asked to upload the following:

1. A full-length photo showing your entire body from the front. Please wear fitted clothing to ensure an accurate representation of your physique. Include a handwritten note with the same date and name as provided in your weight photograph.
2. A photo of you with your ID.
3. A photo of your weight on the scale, including a note showing the date the photo was taken and your name.

For more details, please refer to our Photo Guidelines by clicking here.

You can either drag and drop your photos into the designated box or browse your device’s files to attach and upload them.

If you’ve been asked to complete a task but cannot see it in your account, you can upload photos directly to your Messages with our Clinical Team via the Support page by clicking the paperclip icon in the text box.

If you are still unable to upload your photos, please contact our Patient Care team enquiries@envigore.com, and they will assist you in uploading them to your account.

You may also find this FAQ helpful:

Why do we ask for photos?

Throughout your journey, we will ask you to upload new photos to monitor your progress towards your target weight. This helps ensure that we are prescribing medication safely at every stage of your journey, and ensures we comply with current legislation.

Rest assured, your photos are only viewed by our Clinical Team for the purpose of reviewing your eligibility.

As part of the assessment process, you will be asked to upload a form of ID. Below is a list of accepted ID types that meet our requirements:

Accepted Forms of Photo ID

For your ID to be accepted, it must clearly show:

• Your full name
• Your date of birth
• A clear photo of yourself

Even if your ID is expired, it can still be used as long as it remains a true likeness of you, and your name and date of birth have not changed.

Here are examples of IDs that may be accepted if they meet the above criteria:

• Passport from the UK, Channel Islands, Isle of Man, British Overseas Territory, an EEA state, or a Commonwealth country (including Irish Passport Cards)
• Driving licence from the UK, Channel Islands, Isle of Man, or an EEA state (including provisional licences)
• Blue Badge
• UK Government-funded Older Person’s Bus Pass or Disabled Person’s Bus Pass
• 60+ London Oyster Photocard (issued by Transport for London)
• Freedom Pass
• Scottish National Entitlement Card (for 60+, disabled, or under-22s)
• 60 and Over Welsh Concessionary Travel Card
• Disabled Person’s Welsh Concessionary Travel Card
• Northern Ireland Senior SmartPass, Registered Blind or Blind Person’s SmartPass, War Disablement SmartPass, 60+ SmartPass, or Half Fare SmartPass
• ID card with a Proof of Age Standards Scheme (PASS) hologram
• Biometric immigration document
• Ministry of Defence Form 90 (Defence Identity Card)
• National Identity card from an EEA state
• Northern Ireland Electoral Identity Card
• Voter Authority Certificate

UK Pharmaceutical Regulations require us to verify the identity of all new patients requesting prescription medications. This ensures we can provide safe treatment and applies to all online pharmacies. We verify your identity using your name, date of birth and billing address.

Sometimes our automatic verification process may fail if you:

• Did not use your legal name or entered an incorrect date of birth.
• Used a delivery address different from your registered bank address
• Entered an address in an unusual format

If this happens, we’ll contact you directly. The quickest solution is to reply to our email with a photo of your driving licence or passport.

Once verified, we’ll process your order promptly. If we don’t hear from you within 4 weeks, your order will be cancelled and refunded. Please note that you only need to verify your identity once – future orders won’t require additional verification. For more details about our ID verification process, please refer to our terms of sale.

You can unsubscribe from marketing emails you receive by clicking the ‘Unsubscribe’ button at the bottom of the email. This will stop you from receiving marketing communications, but you’ll still receive service messages like delivery notifications and important messages from our clinical team about your medication.

At Raylane, we strive to ensure your information is always secure. You can use your online account to message our clinicians, nurses, coaches, pharmacists and representatives in a safe, discreet way. We will only contact you about medical information and prescriptions via this account, so you can feel confident your privacy is maintained.

Your security and privacy are of the utmost importance to us at Raylane. We store your medical information on servers hosted by DigitalOcean (DO). DO has also obtained ISO27001, ISO14001, ISO50001, SOC2 and SOC3 certifications, demonstrating their dedication to the security of the data they host.

Our online clinicians, nurses, coaches, pharmacists and representatives all strictly adhere to data protection regulations to safeguard your personal information. You can view our comprehensive privacy policy and GDPR compliance notice for full details on how we protect your data.

Rest assured, we have implemented robust security measures to ensure your details remain confidential and secure at all times when using our services.

At Raylane, we’re committed to making quality healthcare more accessible. The process is straightforward:

First, you’ll complete our simple medical questionnaire, which typically takes 5-10 minutes. This allows you to either select your preferred treatment or request a personalised recommendation.

Next, one of our GPhC-registered pharmacists will review your questionnaire responses. If your preferred treatment is deemed safe and suitable, we’ll proceed with your prescription. If not, we’ll suggest an alternative option or provide guidance on the next steps.

Once your prescription has been approved and dispensed by our pharmacy partners, your medication will be posted to you using standard next-day delivery.  To maintain your privacy, your order will always be delivered in discreet packaging.

If you have any questions about your treatment options, please don’t hesitate to message our patient care team at enquiries@envigore.com, and we’ll respond as soon as possible.

At Raylane, we also stock a range of non-prescription wellness products that can be purchased directly from our online shop and delivered to your door. These are designed to support your healthcare journey.

During your online consultation, we’ll ask you questions about several important areas: your day-to-day lifestyle, complete medical history, current weight, and any medicines you’re presently taking. This vital information helps our clinical team assess which treatment options would be most appropriate for you. The consultation is designed to be straightforward, typically taking only a few minutes to finish.

Once we receive the completed questionnaire you will be required to upload some photographs as well as arrange a virtual meeting with one of our clinicians or members of our patient care team at a time and day convenient to yourself.

Our refer-a-friend programme is in the final stages of development. We’re excited to launch this new feature soon, enabling you to share the benefits of Raylane with friends and family.

We recognise that circumstances may change, and you may wish to modify or cancel your subscription. At Raylane, we have made this process as simple as possible. Below are the steps to manage your subscription:

Log into Your Account

1. Visit www.envigore.com/login
2. Enter your login details
3. Navigate to Manage Plans

Access Account Settings

1. Once logged in, click Accounts on the left-hand menu
2. Select Manage Plans

Review Your Subscriptions

1. You will see a list of all your active subscriptions.

Cancel Your Subscription

1. Choose the subscription you wish to cancel
2. Follow the on-screen prompts to complete the cancellation
3. Once done, you will receive a confirmation email to verify that your subscription has been cancelled.

To avoid any unexpected charges or deliveries, please cancel your subscription before your next order is processed.

Cancelling a Pending Subscription

If you need to cancel your first order before it has been approved:

1. Go to Account and select Manage Plans
2. Click on the medication you ordered
3. Scroll to the bottom of the page to find the cancellation option
4. Follow the steps to cancel

If you cancel before approval, the pending payment reserved for your treatment will be released back to your account, and this transaction will no longer appear on your bank statement.

At Raylane, we’re committed to supporting your journey, whether you choose to continue or need a pause. Your health and satisfaction are our highest priorities. Our team is available to help with any queries regarding cancelling your subscription.